Shipping policy

Last Updated: October 21, 2025

Welcome to Glossy Way (“we,” “us,” or “our”). Please read this Shipping Policy carefully to understand our shipping practices. By placing an order with Glossy Way, you agree to the terms and conditions outlined below.

1. Order Processing

• Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and major holidays).
• During peak seasons or high-demand periods, our processing times may be extended. We will make every effort to inform you of any significant delays.

2. Shipping Methods & Delivery Times

• We partner with established carriers to deliver your orders reliably.
• Estimated Delivery (after processing):
  • Domestic (Estonia, Finland): 2–7 business days 
  • International: 7–21 business days, depending on the destination country.

• Peak Season and High-Demand Period Delays: Please note that shipping times may increase up to 45 days during holidays, promotional periods, and other high-volume or unforeseen occasions.
• We will inform you of any significant shipping delays that may occur.

3. Shipping Costs

• Shipping costs depend on the destination, weight, and/or dimensions of the items in your order.
• These charges will be calculated and displayed at checkout.
• Any additional customs duties, taxes, or fees for international shipments are the buyer’s responsibility, as these charges lie outside our control.

4. Shipping Confirmation & Tracking

• You will receive a shipping confirmation email once your order ships, including a tracking link (if available).
• Please allow up to 48 hours for the tracking information to update from the carrier.

5. Incorrect Address or Lost Packages

• Please ensure the shipping address you provide is accurate and complete. If your order is returned or lost due to an incorrect address, additional shipping fees may apply to reship.
• If a package is marked “delivered” but you cannot locate it, we recommend contacting the carrier first. You can also reach out to us at support@glossyway.com, and we will do our best to help.

6. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us:

• Email: support@glossyway.com

Thank you for choosing Glossy Way! We appreciate your business and aim to provide a smooth and timely delivery experience.